Shop
Free in‑store pickup
Insurance friendly
Expert pharmacist advice
FAQs
Need help? We're here to make things easier.
-
Which location should I contact or visit?
- For most retail prescriptions and general healthcare needs, please visit or contact our Fairmont Pharmacy (West Broadway).
- To refill a prescription, you can submit a request online or visit Fairmont Pharmacy (West Broadway).
- Kidney patients should contact or visit our Renal Pharmacy (West 6th) for specialized renal services.
- Wound, Ostomy & Continence (WOC) patients: Our WOC Clinic is located at Fairmont Pharmacy (West Broadway). For specialized care, visit the WOC Clinic website.
- Healthcare professionals and medical clinics may contact or visit our Compounding Lab & Clinic Sales (West 6th) for exclusive services.
If you're unsure which location to contact, start with Fairmont Pharmacy (West Broadway) — our friendly staff will guide you in the right direction.
-
Can I order prescriptions and healthcare products online?
Yes, please see our online store. For Prescription Refills, you'll need your doctor to write your prescription.
-
How much is shipping?
Please visit our Delivery Service page for information on our home delivery costs. Prescription delivery within Vancouver is free. All other products and service areas require a delivery fee. Please note that you may pick up your order at either of our locations for no charge.
-
How can payments be made online or in-store?
In-store and online payments can be made the following ways:
- Credit Card – Visa, Mastercard or American Express can be used at time of purchase. For online orders, your credit card will not be charged until your order has shipped.
-
Can my prescriptions be auto refilled?
At this time we do not offer auto refills for prescription items.
-
Will I be notified when my order is ready to be picked up?
Yes, you will receive an e-mail when your prescription or healthcare order is ready to be picked up. If you've chosen home delivery, you will be notified by e-mail when your order has been shipped. To ensure that you receive order-related e-mails from us, please add orders@macdonaldsrx.com to your e-mail program's address book.
Please note that all orders are shipped out within 24 hours, unless items are on backorder.
-
Do you have a returns policy?
Yes, please see our Returns Policy for details.
-
Do I need a prescription to use your compounding services?
Yes, a valid prescription from your healthcare provider is required for any compounded medication.
Didn't find the answer you were looking for?
Talk to one of our knowledgeable and friendly pharmacists — we're here to help.
Our locations
-
Fairmont Pharmacy (West Broadway)Retail Pharmacy, Home Health Care & WOC ClinicFairmont Medical Building
746 West Broadway
Vancouver, BC V5Z 1G8
Map & Directions- Mon – Fri: 8:30 am – 6:00 pm
- Saturday: 9:00 am – 4:00 pm
- Sunday & Holidays: Closed
-
Pharmacy Department
- Phone: (604) 872-2662 ext 3
- E-mail: pharmacy@macdonaldsrx.com
- Fax: (604) 876-0242
-
Medical Supplies Department
- Phone: (604) 872-2662 ext 1
- E-mail: medsupplies@macdonaldsrx.com
- Fax: (604) 876-0242
-
Wound, Ostomy & Continence (WOC) Clinic
- Phone: (604) 872-2662 ext 1
- E-mail: ostomywound@macdonaldsrx.com
- Website: woc.macdonaldsrx.com
-
Renal Pharmacy (West 6th)Specialized Renal Service for Kidney Patients2nd Floor, 148 West 6th Ave
Vancouver, BC V5Y 1K6
Map & Directions- Mon – Fri: 9:00 am – 6:00 pm
- Saturday: 9:00 am – 4:00 pm
- Sunday & Holidays: Closed
- Phone: (604) 874-9668
- Toll-Free: 1 (866) 261-4166
- E-mail: renal@macdonaldsrx.com
- Fax: 1 (866) 685-0305
-
Compounding Lab (West 6th)Custom Medications for Individual Patient Needs2nd Floor – 148 West 6th Ave
Vancouver, BC V5Y 1K6
Map & Directions- Mon – Fri: 9:00 am – 5:00 pm
- Weekends: Closed
- Holidays: Closed
- Contact Lab:
- Phone: (604) 872-4200 ext 1
- E-mail: lab@macdonaldsrx.com
- Fax: (604) 229-2492
-
Clinic Sales (West 6th)Medical Clinic Exclusive Products & Supplies2nd Floor – 148 West 6th Ave
Vancouver, BC V5Y 1K6
Map & Directions- Mon – Fri: 9:00 am – 5:00 pm
- Weekends: Closed
- Holidays: Closed
-
Contact Clinic Sales:
- Phone: (604) 872-4200 ext 3
- E-mail: clinics@macdonaldsrx.com
- Fax: (604) 229-2492
-
Infusion Therapy Department (West 6th)IV Iron Administration (Monoferric, Venofer) for Patients2nd Floor – 148 West 6th Ave
Vancouver, BC V5Y 1K6
Map & Directions- Mon – Fri: 9:00 am – 5:00 pm
- Weekends: Closed
- Holidays: Closed
-
Contact:
- Phone: (604) 872-4200 ext 4
- E-mail: iron@macdonaldsrx.com
- Fax: (604) 229-2492
