Returns Policy
Thank you for shopping at Macdonald’s Prescriptions & Medical Supplies. We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have a 30-day return window from the date of delivery to return eligible items. To be eligible for a return, the item must be unused, unopened, and in the same condition as received. It must also be in its original packaging.
Please note that certain items, such as prescription medications and perishable goods, are non-returnable for safety and regulatory reasons.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Before returning the item, please contact us via phone or e-mail. For most items, you will be contacting our Fairmont Building pharmacy. Provide your order details and reason for the return. Our team will guide you through the return process and provide you with a return authorization if applicable.
- Package the Item: Safely package the item in its original packaging, ensuring it is well-protected to prevent damage during transit. Include any accessories, documentation, or promotional items that came with the product.
- Return Shipping: You will be responsible for shipping costs associated with the return unless the return is due to our error. We recommend using a trackable shipping service to ensure the safe return of the item. Retain the shipping receipt and tracking information for your records.
- Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase. Please note that it may take several business days for the refund to reflect in your account.
Exchanges
At this time, we do not offer direct exchanges for products. If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Contact Us
If you have any questions about our return policy, please contact us. We are here to assist you and ensure your satisfaction.
